Angry Customers and Call Effectiveness
The good news about receiving a call from any angry customer is that it provides an opportunity to rectify the situation. The angry customers you don't hear from are probably gone for good.

This program shows you how to deal with angry customers and increase the effectiveness of your call.

Here are just some ot the points covered:

Managing customer dissatisfaction

Taking control of the call

Always use the customers name

Have comprehensive product knowledge

Aim and fulfilment of customes needs

21.5 minute program with Facilitator's Guide (.pdf file).

Item #CBT-BEAC

Purchase Price $695.00 for VHS/$795.00 for DVD (specifiy with ordering).

7 Day Rental Price $200.00 for either VHS or DVD (specifiy with ordering).

This video production has a free downloadable online preview, which runs approximately 3 minutes. To view the preview, Click Here!

You may rent Angry Customers and Call Effectiveness on VHS for $200.00 (Please, call with your training dates - 1-253-759-6639).

Quantity:

You may rent Angry Customers and Call Effectiveness and You on DVD for $200.00 (Please, call with your training dates - 1-253-759-6639).

Quantity:

You may purchase Angry Customers and Call Effectiveness and You on VHS for $695.00.

Quantity:

You may purchase Angry Customers and Call Effectiveness and You on DVD for $795.00.

Quantity:

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