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Customer Service Training DVD



Angry Customers and Call Effectiveness DVD

Angry Customers and Call Effectiveness Customer Service Training Video
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Angry Customers and Call Effectiveness Customer Service Training Video.Angry Customers and Call Effectiveness
The good news about receiving a call from any angry customer is that it provides an opportunity to rectify the situation. The angry customers you don't hear from are probably gone for good.

This program shows you how to deal with angry customers and increase the effectiveness of your call.

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Angry Customers and Call Effectiveness Customer Service Training VideoHere are just some ot the points covered:

  • Managing customer dissatisfaction
  • Taking control of the call
  • Always use the customers name
  • Have comprehensive product knowledge
  • Aim and fulfilment of customes needs

    21.5 minute program with Facilitator's Guide (.pdf file).

    Item #CBT-BEAC

    Purchase Price $795.00 for DVD.

    7 Day Rental Price $200.00 for DVD (specifiy training dates with ordering).

    FREE Online Preview!
    This video production has a free downloadable online preview, which runs approximately 3 minutes. To view the preview, Click Here!

    You may rent Angry Customers and Call Effectiveness and You on DVD for $200.00 (Please, call with your training dates - 1-253-759-6639).

    Quantity:      

    You may purchase Angry Customers and Call Effectiveness and You on DVD for $795.00.

    Quantity:      

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