Telephone Skills and You
In everyday life we conduct business on the telephone. Sometimes the telephone call is the first contact the customer makes with your company. It's very easy to fall into some bad telephone habits. In this humorous training program we show you the RIGHT way to give excellent customer service over the telephone.

Here are a few of the areas covered:

Ansering the telephone promptly

Treating the customer as you would want to be treated

Body language over the phone

Transferring calls

Message taking

Placing calls on hold

Going that extra mile to help the customer

This is a 19.5 minute program with a Facilitator's Guide in .pdf reproducible format.

Item #CBT-BETELSKILLS

Purchase $695.00 VHS, $795.00 DVD (specify with ordering).

This video production has a free downloadable online preview, which runs approximately 3 minutes. To view the preview, Click Here!

You may rent Telephone Skills and You on VHS for $200.00 (Please, call with your training dates - 1-253-759-6639).

Quantity:

You may rent Telephone Skills and You on DVD for $200.00 (Please, call with your training dates - 1-253-759-6639).

Quantity:

You may purchase Telephone Skills and You on VHS for $695.00.

Quantity:

You may purchase Telephone Skills and You on DVD for $795.00.

Quantity:

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CORPORATE BUSINESS EMPLOYEE
TRAINING VIDEOS
4701 North Huson
Tacoma, WA 98407
1-253-759-6639
email us