
Customer Service Telephone Skills Training DVD
Telephone Skills and You Customer Service Training DVD
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Telephone Skills and You
In everyday life we conduct business on the telephone. Sometimes the telephone call is the first contact the customer makes with your company. It's very easy to fall into some bad telephone habits. In this humorous training program we show you the RIGHT way to give excellent customer service over the telephone.
 
 Here are a few of the areas covered:
Ansering the telephone promptly
Treating the customer as you would want to be treated
Body language over the phone
Transferring calls
Message taking
Placing calls on hold
Going that extra mile to help the customer
This is a 19.5 minute program with a Facilitator's Guide in .pdf reproducible format.
Item #CBT-BETELSKILLS
Purchase $795.00 DVD.

This video production has a free downloadable online preview, which runs approximately 3 minutes. To view the preview, Click Here!
You may rent Telephone Skills and You on DVD for $200.00 (Please, call with your training dates - 1-253-759-6639).
You may purchase Telephone Skills and You on DVD for $795.00.
 

CORPORATE BUSINESS EMPLOYEE TRAINING VIDEOS 4701 North Huson Tacoma, WA 98407 1-253-759-6639 email us |
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